PRIVACY POLICY

Nigel Whyles Floral Designs (“we”, “us”, or “our”) is committed to respecting your privacy and protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

By using our website, you agree to the practices outlined here.

1. Who We Are

Data Controller:
Nigel Whyles Floral Designs
Email: info@nwfloraldesigns.co.uk

We are responsible for determining how your data is used and ensuring it is handled safely.

2. Information We Collect

Information you provide directly

When you contact us or request a quote, we may collect:

Your name
Email address
Phone number
Event details or enquiry message
Any additional information you choose to provide

Information collected automatically

When you browse our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent
Cookies and tracking data

This helps us understand how visitors use our website.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries
Provide quotes or booking information
Manage floral services and event details
Improve our website and user experience
Send communications you’ve opted in to

Legal bases we rely on:

Consent (e.g., when you ask us to contact you)
Contract (e.g., providing floral services or preparing quotes)
Legitimate interests (e.g., ensuring our site runs efficiently)

We do not sell or share your data for marketing purposes.

4. Sharing Your Information

We only share your information when necessary:

With trusted service providers (e.g., website hosting or email platforms)
To comply with legal obligations

These providers only process data in line with our instructions.

5. Data Security & Storage

We take reasonable steps to keep your information safe, including secure systems and limited access.
We only retain your data for as long as necessary for the purpose it was collected.

6. Your Rights Under UK GDPR

You have the right to:

Access the data we hold about you
Request corrections or updates
Request deletion of your information
Withdraw consent at any time
Object to or restrict processing in certain situations

If you wish to exercise any of these rights, contact us using the details above.

You can also contact the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.

7. External Links

Our website may link to other websites. We are not responsible for the privacy practices or content of those external sites.

8. Cookie Policy

Our website uses cookies to help it function smoothly and to understand how visitors use the site.

What Are Cookies?

Cookies are small files placed on your device as you browse. They help the site remember your preferences and improve performance.

Types of Cookies We Use

Essential cookies
Required for core website functions such as security and loading pages.

Analytics cookies
Help us understand website traffic and improve our content. (Examples include Google Analytics if implemented.)

Preference cookies
Used to remember settings such as cookie preferences.

Managing Cookies

You can accept, decline, or modify cookies through your browser settings.
Disabling some cookies may affect your browsing experience.

If you have questions about cookies, contact us at info@nwfloraldesigns.co.uk.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this policy or how your information is used, please contact:

Nigel Whyles Floral Designs
Email: info@nwfloraldesigns.co.uk